Guaranteed for Life
From the date of purchase All-Clad guarantees to repair or replace any item found defective in material, construction or workmanship under normal use and following the care instructions. This excludes damage from misuse or abuse. Minor imperfections and slight colour variations are normal. All-Clad non-stick coating is guaranteed for 12 months only. This manufacturer’s guarantee does not affect your statutory rights.
What will invalidate my All-Clad guarantee?
If your All-Clad is used on high heat for an extended period of time. If your All-Clad is left empty on a heated burner for an extended period of time, the metals may separate and cause extreme damage to your All-Clad. If your All-Clad non stick cookware is cleaned in the dishwasher. If metal utensils are used on the non stick cooking surface. The use of scouring pads, steel wool, abrasive cleansers, bleach and/or oven cleaners will invalidate your guarantee.
Three simple steps to claiming under the Guarantee
1 Step 1
If you think your item is faulty, please check the product instructions or consult our FAQ's. If you need any further help or advice please contact our customer care department by filling in the Contact Us form.
2 Step 2
If necessary an advisor will send you a pre-paid label or arrange for your cookware to be collected so that your cookware can be given to our quality department for assessment.
3 Step 3
Our advisors will contact you and if the product is found to be defective a new replacement product will be sent to you.