FAQ - Use & Care
Where can I buy All-Clad?
All-Clad no longer has an official distributor in the UK
Is All-Clad oven-safe?
Yes. All of the All-Clad collections are oven and grill safe. Nonstick items are not grill safe, but can be put in the oven up to 500°F/ 260°C
Is All-Clad made in the USA?
- All-Clad has a policy of manufacturing all of its bonded cookware in the USA. This means that it purchases its metals only from US suppliers and bonds them at its own rolling mill on-site in Canonsburg PA. It then forms them at the same location into high performance cooking vessels.
- All-Clad is the originator of bonded cookware technology and is committed to investing in bonded cookware manufacture solely in the USA.
- There are areas in which All-Clad does not manufacture in the USA. These are:
- Where the bonding of metals is not required for superior cooking performance (E.g. tools, accessories).
- On regular non-bonded components where making them in the USA would add to the retail price but not generally to performance (E.g. lids)
- Where manufacturing constraints exist at the Canonsburg plant (E.g electrical kitchen appliances)
- All-Clad’s tools, accessories, lids or electrical kitchen appliances, are manufactured by select partners overseas qualified carefully by All-Clad with highest quality controls.
- All-Clad Metal-crafters LLC has a strict policy of selecting and working with reputable and responsible suppliers that strive to consistently manufacture materials, components and products worthy of the All-Clad brand name, in addition to being in total compliance with applicable environmental and product composition standards.
- All-Clad items manufactured overseas are subjected to not only strict U.S. Food & Drug Administration testing, but also stringent third party testing to ensure products are free from lead or any other contaminations. All-Clad maintains its policy of providing consumers with safe, high quality products that are backed by a lifetime guarantee.
What are the differences between the collections?
Stainless Steel collection: The stainless Steel collection is All-Clad’s best-selling cookware and the choice of professional and discriminating cooks acrosse the world. This collection features several precisely formulated layers of unique stainless steel, pure aluminium and aluminium alloys, its bonded construction extends to the base of each sides of the pan, ensuring unparalleled heat transfer with no hot spots. The whole exterior layer is magnetic stainless steel making it adapted for all induction cooking.
d5 Stainless: This collection maintains the classic style of the original Stainless Steel collection, while introducing advanced performance and ergonomic enhancements. The unique technology, made of 5 layers of different materials, ensures precision surface contact to optimize performance on the newest technology induction cooker tops. The alternating layers of higher and lower conductive metals promote the lateral flow of cooking energy and eliminate hot spots. The patented stainless steel core significantly improves stability to prevent warping.
Copper-Core is the premium All-Clad collection. It is cookware for true connoisseurs, with a patented 5-ply construction that provides the ultimate cooking performance. A central core of copper, the metal that best conducts heat, is surrounded by two layers of aluminum, and two exterior layers of 18/10 stainless steel, the metal that provides the finest cooking surface. A revolution in cookware technology, Copper-Core truly offers the best of all possible worlds. The new Copper Core collection can be used on an induction hob.
Do I need to use wood or nylon utensils?
No. You can cook on all of our conventional cookware with metal, plastic or wood utensils. If you are using a nonstick All-Clad pan, however, we recommend using wood or plastic.
Do the handles get hot?
The long handles are cast stainless steel, which conducts or distributes heat poorly. The shape of the handles and the stainless steel rivets also provide a safe grip and prevent the handle from becoming too hot on the stove top. However, in the oven or grill, handles will get hot. Always keep oven gloves handy to prevent burning your hand.
The short loop handles will get hot on the stovetop and in the oven. The use of oven gloves is recommended for these handles.
Can All-Clad cookware be used on a ceramic range?
Yes. In fact, All-Clad is one of the best choices for this type of range since our cookware is balanced and the contact surfaces are smooth (the exceptions are our grill pans). The bonded construction and superior heat distribution help prevent scorching, which can be a problem with this style of stovetop when using other brands of cookware.
How can I prevent sticking when cooking?
A preheated pan and lower flames are the key to stick-free stainless steel cooking. Preheat your pan on low or medium heat for one to two minutes. Tap the upper edge of your pan to test the heat. (If it is too hot, remove from the burner for a couple of minutes.) Pour 2-3 teaspoons of cold oil in your preheated pan-or enough to cover the bottom of the cooking surface. Add food, making sure that there is an even sizzling sound when your food touches the pan. This indicates that your food is cooking on contact and creating a natural barrier to prevent sticking. Allow food to cook without disturbing it until the correct doneness is achieved. The natural sugars in your food caramelize on the cooked surface, developing great flavours and lifting your food off of the cooking surface naturally. If the sound that food makes on initial contact with the pan is more of a crackle than a sizzle, your heat is too high and sticking may occur. All-Clad recommends low to medium heat for frying, braising, sautéing and simmering because All-Clad is ideally crafted to hold heat.
What is the stainless cooking surface in All-Clad cookware made of and how is it tested to ensure quality?
The cooking surface of All-Clad cookware is made from high-quality 18/10 stainless steel, a proprietary formulation of 304 grade stainless steel specially adapted to meet All-Clad specifications regarding grain size, texture, alloy content, and other physical properties that guarantee the superb culinary performance that makes All-Clad the world’s finest cookware.
All stainless steel used by All-Clad is certified to meet National Standard ISO 9000 (International Organization for Standardization) for all 304 series stainless steel intended for use with food. Every "melt" by our steel suppliers is tested and certified to meet the ASTM 240 (American Society for Testing and Materials) standards.
Is nonstick safe?
All-Clad's nonstick surfaces do not have harmful PFOA gases. The quality of our cookware eliminates hot spots that can damage nonstick and cause the surface to burn and flake off.
When used responsibly, nonstick cookware poses no threat to people or animals and can be useful in creating a healthy and well-balanced diet.
To prevent damaging the surfaces of your nonstick pans:
- Always cook on a low or low-medium heat.
- Never use a nonstick pan under a grill.
- Never leave any pan unattended on top of the stove or in the oven.
- Do not use metal utensils.
- Do not use abrasive cleaners or metallic scrubbing pads or brushes.
- Do not use aerosol spray oils on your nonstick cookware.
- Do not put your nonstick cookware in the dishwasher.
- Clean any cooking residue with a mixture of baking soda and water.
Why is All-Clad cookware so heavy?
In the world of cookware, ours is actually rated as light/moderate in weight. We have worked for the past 30 years to create cookware that is balanced in your hand, yet weighty enough to hold heat evenly, this is an important performance feature in premium cookware. Small pieces are easy to handle and the larger pieces often include a helper handle for easy lifting and pouring.
Why is All-Clad so expensive?
All-Clad makes premium cookware. We are the originators of ‘bonded metal’, this allows us to combine many different metals in each piece of cookware to create the optimum in performance and durability. We use the highest-quality metals and make all of our bonded cookware in the USA.
How do I return my cookware under guarantee?
Please click here for information on All-Clad’s lifetime guarantee and easy instructions on how to make a claim under the guarantee.
What will void my All-Clad Guarantee?
You will void your All-Clad Lifetime Guarantee for any of the following reasons:
- If your All-Clad is left on extremely high heat for an extended period of time.
- If your All-Clad is left empty on a heated burner
- If your All-Clad Nonstick is cleaned in the dishwasher.
- If metal utensils are used on the nonstick cooking surface.
- If you use scouring pads, steel wool, abrasive cleansers, bleach and/or oven cleaners
- Salt usage may cause pitting to the stainless steel interior. To avoid salt damage, do not add salt to your food until the liquid begins to boil. Please note that the salt pitting will not interfere with the cooking performance of the pan, only its appearance.
Is All-Clad cookware induction safe? What is induction?
Induction range tops do not have combustible gasses or open flames, but use a magnetic field to create heat. The technology is widely used in Europe and is popular in professional kitchens because it is so efficient. All-Clad stainless steel has been induction-ready since its development because we use a special magnetic stainless steel on the exterior. We built the ‘Stainless Steel’ and the new ‘Copper Core’ induction compatible collections to be used on any hob and in professional kitchens that have adopted this technology.
How should I use my All-Clad cookware?
If you have never cooked with All-Clad before, you may be surprised by how efficient it is. Start using your All-Clad on a low flame for all applications except boiling. Because our cookware is built to hold heat and distribute it well, you will find that low temperatures using All-Clad are comparable to medium to medium-high settings using other cookware brands. When preparing to sauté or fry, preheat your cookware a minute or two on a low setting. Test the heat by lightly tapping the top edge of your pan with your palm. If the pan feels warm to the touch you are ready to cook. Put cold oil in your preheated pan. This helps to form a natural barrier that prevents food from sticking. Now add your food. There should be a sizzling sound when your food touches the preheated pan, indicating that the browning or searing process has begun. Leave the food for approx 1 minute to sear – do not try to push it around the pan too soon otherwise the food may tear and then stick to the pan (see below – ‘how do you prevent sticking’). Medium to low heat is all you will need.
Often, after cooking, there are browned bits left on the pan. These are delicious when incorporated into a sauce-easily made by adding stock, wine, water or any combination of these, and simmering to reduce and concentrate the flavours.
Is All-Clad dishwasher safe?
The ‘Stainless Steel’ collection is completely dishwasher-safe. It is recommended that before you use your Stainless Steel All-Clad you wash it in the dishwasher first to remove any manufacturing residues and this will help to keep it shiny. Do not put your non-stick cookware in the dishwasher because high heat and harsh detergents will corrode and dry out the surface. Copper-Core’ can be put in the dishwasher but it may result in some tarnishing of the copper band around the exterior. Prevent this by either hand-washing or drying the copper band immediately after the wash cycle in the dishwasher has finished.
How do I clean my All-Clad?
- For daily cleaning, warm, soapy water is sufficient. Clean your All-Clad thoroughly after each use. Food films left on the pan may cause discoloration and sticking.
- To get rid of stuck-on food or discolouration, and stains from using too high a heat, we recommend cleaning your All-Clad with a specialist stainless steel cleaning product called ‘Bar Keeper's Friend’.
- To use the Bar Keeper's Friend, simply use a soft cloth or sponge and water and make into a soupy paste. This can be used on the interior, as well as the exterior of your All-Clad.
- If your water has high iron content, you may notice a rusty discolouration. Use ‘Bar Keeper's Friend’ to remove this. Please also refer to the Use & Care section of this page.